How can we help?

The payment methods available depend on your country and are shown at checkout before you pay. Usually you can pay by card, Apple Pay, Google Pay, Klarna and PayPal.

Finnish sports benefits (ePassi, Smartum and Edenred) can only be used in our store in Finland.

First try another browser, card or payment method. The problem is usually caused by the payment service or a check by your bank, not by our store.

If money was taken from your account but you did not receive an order confirmation, no order was created. In that case it is a reservation by your bank, which is released automatically within a few banking days. If it is not released, please contact your bank.

The order confirmation is sent to your email right after payment. First check your spam and promotions folders. If you cannot find it, send us a message and we will check the order and resend the confirmation. If the email address was mistyped, we can correct it on the order.

Unfortunately products cannot be added to or swapped in an order afterwards. This is due to our order system. Please place a new order for any extra products.

The delivery address and contact details can be corrected until the order has been shipped. Send us a message as soon as possible.

Yes, if the order has not been shipped yet. Send us a message with your order number as soon as possible. A cancelled order is refunded automatically to the original payment method within a few banking days.

If the order has already been shipped, it can no longer be cancelled, but you can return the products under our normal return policy.

The discount code must be entered at checkout before you pay. Unfortunately we cannot add a code to a completed order afterwards.

Discount codes do not apply to gift cards. If your cart contains a gift card and other products, the code only reduces the price of the other products.

We do not reserve products for anyone, and the same rules apply to everyone. Adding a product to your cart does not reserve it either. The product goes to whoever pays for it first. All discs are sold only through our web store and our store.

If your order contains a pre-order product, the whole order ships only once the pre-order product has arrived. The estimated release date is shown on the product page. If you want the other products right away, order the pre-order product separately.

Fast Track is an add-on you can choose at checkout for a small fee. Your order then skips the packing queue and is handled with priority. It speeds up handling on our side, but not the carrier's delivery time.

Unfortunately we cannot send personal back-in-stock notifications. New arrivals and restocks are announced in our newsletter and on social media (@kiekkokingi). New used discs are published every Sunday at 11:00 Finnish time.

We handle and ship orders on business days. Orders placed on Friday evening or at the weekend are shipped on Monday. The estimated delivery time to your country is shown at checkout.

Some products take longer to handle. Mystery Sets are packed by hand and ship about one day later than other products. Printed clothing and caps are made to order and take about a week longer. Pre-order products ship on their release date.

If you need your order quickly, choose Fast Track at checkout.

The shipping methods and prices for your address are shown at checkout before you pay.

In Finland: PostNord service point, parcel locker or Lähiboksi €4.90, free for orders over €79. Posti parcel locker €5.90 and Posti small parcel to your door €5.50. PostNord home delivery €9.90. Pickup from our store is free.

You will receive a tracking link by email when your order ships. Tracking may only show events once the carrier has scanned the parcel for the first time, usually in the evening or the next day.

If you placed two orders that ship in the same parcel, tracking is shown on only one of them.

If your order has not shipped within 3 business days or tracking has not moved for several days, send us a message with your order number and we will look into it.

We mainly ship with PostNord, and the local delivery partner depends on the country (for example DPD). Some international orders are shipped with DHL. In Finland you can also choose Posti. See also International orders.

If the parcel has not been shipped yet, we can change the pickup point. Send us a message right away.

Once the parcel is on its way, we can no longer change it. You can ask the carrier for a redirection using your tracking number. If the pickup point is full, the carrier usually redirects the parcel automatically to the nearest available point.

Once the parcel has been delivered to the locker, it is in the carrier's possession. Please contact the carrier's customer service directly, and they can open the door or move the parcel. If that does not solve it, send us a message and we will contact the carrier.

Pickup points usually keep parcels for about 14 days, after which the parcel is returned to us. Once it is back, we can send it again for the cost of the return and new shipping. Alternatively we refund the order minus those same costs.

If tracking shows that the parcel was never available for pickup because of a carrier error, we do not charge any costs.

Take photos of the parcel before throwing away the packaging and send us a message with your order number. Tell us whether the packaging was intact or damaged.

If the packaging was intact and something is missing, it is a packing error on our side and the missing product will be sent to you free of charge. If the parcel was damaged in transit, we will send a new product and handle the claim with the carrier.

In Finland, free shipping on orders over €79 applies to PostNord service points and parcel lockers. Home delivery always has a fee. For other countries, the shipping options and any free shipping are shown at checkout.

Yes, if the order has not been shipped yet. Send us a message and we will update the address and send you a payment link for the shipping.

For Åland we recommend Posti delivery. The Mariehamn postcode 22100 gets mixed up with a Swedish postcode in PostNord's system, so PostNord parcels can go astray.

Prices include Finnish VAT. Import VAT may also be charged on Åland, as it is outside the EU VAT area.

Products bought from our web store have a 30-day return period, starting from when you receive the product. You can return the product within this time without giving a reason.

The product must be unused and in resaleable condition. A disc is unused when it has not been thrown.

Notify us of the return by email to info@discking.eu or on your order status page. Tell us your order number and the products you are returning. We will email you return instructions. From Finland, Sweden, Norway and Denmark you return using a PostNord return code.

Pack the product carefully and send the return within 14 days of notifying us.

You can return products from several orders in the same parcel.

If you return a product for your own reasons, the return cost is deducted from your refund: €4.90 for returns within Finland, and the actual return shipping cost from other countries.

If the product is faulty or you received the wrong product, the return is free of charge for you.

We refund the amount once your return has arrived and been checked. The money goes back to the payment method you used. Depending on your bank, it usually shows in your account within a few banking days.

Place a new order for the size or colour you want and return the original product as usual. That way you get the new product fastest, and your size will not sell out in the meantime.

A disc sold as new that has been thrown can no longer be sold as new. That is why only part of the price can be refunded for a thrown disc. Feel the disc in your hands and make sure it suits you before throwing it.

If the disc is faulty, it is a complaint, not a return.

Yes. Used discs have the same 30-day return period as new ones. Used discs are sold as they are, so look carefully at the photos and the condition grade before buying. Return costs are the same as for other products.

Gift cards cannot be exchanged or returned.

Clothing and caps printed to order cannot be exchanged for another size or colour, as they are made specifically for your order. If a printed product is faulty, we will replace it.

Products bought in our store in Finland cannot be returned. The statutory right of withdrawal only applies to distance purchases, and our 30-day return period only applies to web store orders. So take a good look at the product in the store before buying.

If a product bought in the store is faulty, it is handled the same way as web store purchases, see The product is faulty.

Send us a message at info@discking.eu. Tell us your order number and attach photos of the fault. We will review the photos and tell you how we will fix it. Usually this means a free return and a new product, or a refund if the product is sold out.

Let us know about the fault as soon as possible after you notice it.

Sorry about that. Send us photos of the product. For discs we need a photo of the top, the bottom and the price label on the bottom if it is still there. Once we have checked it, we will arrange a free return and send the right product.

The product photo for many new discs is an example photo of the same mold and plastic. Within the same batch the plastic shade and stamp colour vary, and each disc is not photographed separately. That is why the product page says the exact colour of the disc and the stamp may differ from the product photo.

If the stamp colour was a selectable option on the product and you received the wrong one, it counts as a wrong product.

If you are not happy with the disc, you can return it as normal within 30 days.

The plastic remembers its shape. A dent or a flattened dome caused on the shelf or in transit usually returns by itself within a few days at room temperature. Warm (not hot) water speeds this up.

If the disc does not return to its shape within a few days, send us photos and we will take a look.

The weight of new discs is listed according to the manufacturer's marking. Manufacturers round weights differently and scales show different results, so a difference of 1–2 grams is normal and not considered a fault.

We weigh used discs ourselves, and the weight is shown on the product page.

A disc may get some light handling wear in storage and in transit, but a new disc should not have clear throwing marks. Send us photos and tell us whether the parcel was intact when it arrived, and we will look into it.

Also check whether you bought the disc used: the title of a used disc starts with "Used" and the photo has a recycling symbol. See How do I recognise a used disc?

Gear has a manufacturer's warranty if it is stated on the product page. The warranty covers manufacturing defects, not normal wear or damage caused by use.

Send us photos of the fault from different angles together with your order number. We pass the warranty claim to the manufacturer, who makes the decision. If the claim is approved, you get a repaired or new product.

Squatch bags have a lifetime manufacturer's warranty.

The BOA system has its own manufacturer's warranty. If the lace has snapped, you can order a free repair kit directly from BOA at warranty.boafit.com. If the dial itself is broken, send us photos and we will sort it out.

We go through every used disc one by one and grade its condition:

A: brand new, possible storage wear.

A-: almost new, thrown a few times.

B+: good condition, thrown many times.

B: average condition, thrown a lot.

B-: fairly poor condition, thrown a lot.

C+: poor condition, worn and scratched.

C: very poor condition, worn and scratched.

Every used disc has photos of the top, bottom and rim, plus its weight and information about ink markings. Factory markings are not listed.

We publish new used discs every Sunday at 11:00 Finnish time. The most popular discs go quickly, so it pays to be there on time.

The title of a used disc starts with the word "Used", and the product photo has a recycling symbol in the top corner. The condition grade, weight and ink are shown on the product page.

Please note that the order confirmation only shows the name of the disc, not whether it is new or used.

Yes. Every used disc is photographed individually, and you get exactly the disc shown in the photos.

We cover the previous owner's name and phone number before photographing. If you notice identifiable details on the disc or in the photo, let us know and we will fix it.

Discs come to us from customers selling their used discs and from courses' lost-and-found boxes. Before selling, we contact the owners of found discs whose contact details are visible on the disc.

If you recognise your own disc for sale, send us a message and tell us how you recognise it (for example weight or ink). Unfortunately we cannot get back a disc that has already been sold.

A Mystery Set is a hand-packed surprise set of used discs. It includes different molds, plastics and conditions, and the value of the set is always at least equal to its purchase price. It suits both beginners and experienced players who want to try new discs, and it is also a popular gift.

Silver is the most affordable tier with solid basic discs. Gold is the most popular tier with basic discs in good condition. Platinum contains more special discs and rarer stamps.

Sets come with 3, 5, 10 or 20 discs. Current prices are shown on the product page.

Yes. Write in the comment field for example your skill level, the disc types you would like or the molds you already have. We take wishes into account as far as possible, but we cannot promise specific discs, as the set is packed from our current stock.

Every set is packed by hand according to your wishes, so it ships about one day later than other products. If your order contains other products, they ship in the same parcel as the set.

Send us photos of the discs in your set and tell us what did not meet your expectations. We will work out together how to fix it. If a disc has a fault, such as a hole or a crack, we will always sort it out.

King Club is our free loyalty programme. You collect Crowns when you shop and redeem them for discount codes. You can open King Club from the crown icon in the bottom left corner of the store.

You earn Crowns for example like this: 100 when you join, 3 for every euro you spend, 200 on your birthday and 500 when a friend you referred makes a purchase. 100 Crowns equal €1 off.

More information on the King Club page.

Your account is created automatically with the email address you used when ordering. Log in from the profile icon and enter the one-time code sent to your email. No password is needed.

Crowns are only earned on purchases made while logged in. In our store, give your name at the till.

The gift card is digital and is sent to your email right after your order. You can also send it straight to the recipient and choose the delivery date on the product page. In that case the gift card is not sent to you at all.

The gift card is valid for 12 months and can be used both in the web store and in our store. The balance can be used over several purchases. Gift cards cannot be exchanged or returned.

A gift card code works like cash: anyone who knows the code can use it. Do not share the code or a photo of it publicly, and do not buy gift cards from anyone other than us. We cannot restore a used or shared balance.

For privacy reasons, we only share gift card details with the owner of the card.

Store credit is a balance on your account that you can use on future purchases. When you are logged in, it appears as a payment method at checkout.

When you sign up for our newsletter, you receive a welcome code by email. We announce campaigns and offers in the newsletter and on social media (@kiekkokingi). You can also redeem King Club Crowns for discount codes.

The discount code must be entered at checkout before you pay, and it does not apply to gift cards.

Take a photo of the discs, for example laid out in 5 × 5 rows, and send it to us on WhatsApp at +358 44 240 4126. Tell us any necessary details such as molds, ink and your asking price if you have one. We will make you an offer.

If you accept the offer, you get instructions for free shipping. You can also bring the discs to our store in Finland. More information on the Sell your discs page.

We buy batches of at least 10 discs that have resale value. A bag can only be sold together with discs, and it must be clean.

Sellers under 18 must ask permission from a guardian. Attempts to sell stolen discs are reported to the authorities.

We offer two prices for your discs: as a gift card you get about 30% more than by bank transfer. We do not make bank transfers for deals under €50.

We pay once the discs have arrived and we have checked them. We usually handle incoming parcels the same day. You receive a bill of sale and a payment confirmation by email. A bank transfer usually shows in your account within 1–3 banking days, a gift card right away.

Yes, no appointment is needed. For a large batch, please let us know in advance on WhatsApp. We send an offer on WhatsApp the same or the next business day, and you have 48 hours to reply. Discs we do not buy must be collected within 7 days, or we will ship them to you at your cost.

By post we buy discs from Finland, Sweden, Norway and Denmark, as our free shipping only works in these countries. From other countries you are welcome to bring the discs to our store in Finland.

Our purchase price includes checking, photographing, storing and selling the discs, as well as the risk that a disc does not sell. An asking price online does not tell you what the disc actually sells for.

Yes, we ship to many countries. All orders ship from Finland. The shipping methods, prices and estimated delivery time for your country are shown at checkout.

In Sweden we serve you at discking.se and in other countries at discking.eu.

No customs duties are charged within the EU. For orders outside the EU (for example Norway or the UK), duties and import taxes are usually calculated and paid at checkout, so there are no surprises on delivery. If they were not paid at checkout, the carrier or authorities collect them on delivery, and they are paid by the customer.

More information on the Customs & VAT page.

International prices are country-specific. They include the local VAT and part of the shipping and customs handling costs, which vary by country. That is why the price may differ from the price label on the disc or from our Finnish web store.

It depends on the shipping method you choose. Standard delivery always goes to the nearest pickup point or parcel locker. If you want home delivery, choose it at checkout if it is available for your country.

Tracking starts showing events once the carrier has scanned the parcel for the first time. For international shipments this can take a day or two after dispatch. If tracking has not moved for a few days, send us a message with your order number.

Notify us of the return at info@discking.eu and we will send you instructions. From Sweden, Norway and Denmark you return using a PostNord return code. For other countries we send separate instructions. The actual return shipping cost is deducted from your refund unless the product is faulty.

International orders cannot be changed and products cannot be added after ordering. Please place a new order for extra products. If you want to cancel the order, send us a message as soon as possible.

Our store is at Piispanristintie 1, 20760 Kaarina, next to Turku in Finland. We are open on weekdays 12–19 and at weekends 12–16 (Finnish time). Holiday opening hours are announced on our website and social media.

In the store you can pay with cash, card, gift card, Smartum, Edenred and ePassi.

Choose store pickup as the delivery method at checkout. Pickup is free. You will receive an email when your order is ready for pickup. Bring your order number.

Web orders cannot be paid in the store; they are paid when you order.

We do not reserve products. If you want to secure a disc, buy it from the web store and choose store pickup as the delivery method.

Next to our store in Finland there is a disc golf simulator where you can throw, play courses and test discs all year round. Sessions can be booked online. More information and booking on the Simulator page.

Yes. Coaching is given by professional player Topias Jokinen in our simulator in Finland, also for kids and at weekends. One hour costs €60 for one person and €75 for two. When you buy coaching from the web store, the coach will contact you to book a time.

Chat: in the bottom right corner of the website. The chatbot answers instantly, around the clock.

Email: info@discking.eu. We reply on business days.

WhatsApp and phone: +358 44 240 4126 (during store opening hours).

If it is about an order, always include your order number. If it is about a fault, attach photos. That way we can help you fastest.